The General Report provides data in the form of graphs and charts for a selected period of time. The tool is great for overall assessment of support service activity and load analysis.

 

The main indicators provided by the report are:

• number of new requests;
• number of completed requests;
• average time per first response;
• average time to close;
• satisfaction rate.

 

 

 

Once created, all reports can be viewed and downloaded. 

 

You can find more about how to work with the report in the video below: