General report

The General Report provides data in the form of graphs and charts for a selected period of time. The tool is great for overall assessment of support service activity and load analysis.


The main indicators provided by the report are:

  • number of new requests;
  • number of completed requests;
  • average time per first response;
  • average time to close;
  • satisfaction rate.




Once created, all reports can be viewed and downloaded. 


You can find more about how to work with the report in the video below: