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Basic Settings

  • Personal settings
  • Global settings
  • General system features
  • Creating a request
  • Contacts
  • More articles: 10

Advanced settings

  • User mentions
  • Two-factor authentication via password generation application (TOTP)
  • Marketplace (plugins)
  • Cleaning the browser cache
  • Sending webhook to Slack
  • More articles: 11

Dispatcher, Automation

  • Schedule
  • Conditions in dispatcher
  • Webhooks
  • Telegram notifications
  • Assignment of requests
  • More articles: 3

Managing requests

  • Request audit
  • Freezing requests
  • Request list icons
  • Sub-requests
  • Equipment
  • More articles: 10

Reporting and analytics

  • General report
  • Indicators in reports
  • Audit report
  • Agent statuses
  • Global report
  • More articles: 9

Omnichannel

  • Online chat
  • Omnichannel
  • Omnichannel buttons
  • Chat channels report
  • Chat agents report

Request channels

  • Online chat
  • WhatsApp Business Chat API
  • Instagram integration
  • Facebook integration
  • Youscan integration
  • More articles: 7

Integrations, API

  • Mobile App SDK
  • API: methods and documentation
  • Single sign-on - SSO SAML integration (OneLogin, Okta)
  • SDK for mobile applications (chat widget)
  • Jira integration
  • More articles: 1

IP telephony

Other

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