Basic Settings

• Personal settings
• Global settings
• General system features
• Creating a request
• Contacts
• More articles: 10

Advanced settings

• User mentions
• Two-factor authentication via password generation application (TOTP)
• Marketplace (plugins)
• Cleaning the browser cache
• Sending webhook to Slack
• More articles: 11

Dispatcher, Automation

• Schedule
• Conditions in dispatcher
• Webhooks
• Telegram notifications
• Assignment of requests
• More articles: 3

Managing requests

• Request audit
• Freezing requests
• Request list icons
• Sub-requests
• Equipment
• More articles: 10

Reporting and analytics

• General report
• Indicators in reports
• Audit report
• Agent statuses
• Global report
• More articles: 9

Omnichannel

• Online chat
• Omnichannel
• Omnichannel buttons
• Chat channels report
• Chat agents report

Request channels

• Online chat
• WhatsApp Business Chat API
• Instagram integration
• Facebook integration
• Youscan integration
• More articles: 7

Integrations, API

• Mobile App SDK
• API: methods and documentation
• Single sign-on - SSO SAML integration (OneLogin, Okta)
• SDK for mobile applications (chat widget)
• Jira integration
• More articles: 1

IP telephony

Other