In situations where you need to control the work of employees (coordinate deadlines, monitor the progress of tasks, etc.), to each client company (organization) in the system you can assign a manager who will have access to all requests of the company. As a rule, it is the manager of the organization who wants to view all the requests from the employees.
However, the manager can remain a user of the "End-user" type and, therefore, there is no need to pay for it.
In order to assign a "manager", you need to open the company card and mark the required user (several users can be selected):
Dispatcher can also work with this type of user. For example, you can set up a rule that will allow the manager to receive various notifications about SLA violations and react to them promptly: