Icons represented in the list of requests: 

 

Application from mail

Request from the system from or on behalf of a client

Ticket from the system on behalf of an employee

Request from chat

Instagram Entry

Application from AppFollow

Application from Youscan

Request from Telegram

Application from Application from WhatsApp

Application from Viber

Facebook ticket

Application from Webim

Request from feedback form or API

Ticket content preview (first and last response, status, priority)

The request is viewed by an employee or a client (from the personal account of the system)

Ticket is locked

Application has attachments

Application contains comments from employees

Application has sub-bids (expand them to display)

Customizing the ticket list