Request list icons

Icons represented in the list of requests: 

 

Application from mail


Request from the system from or on behalf of a client


Ticket from the system on behalf of an employee


Request from chat


Instagram Entry


Application from AppFollow


Application from Youscan


Request from Telegram


Application from Application from WhatsApp


Application from Viber


Facebook ticket


Application from Webim


Request from feedback form or API


Ticket content preview (first and last response, status, priority)


The request is viewed by an employee or a client (from the personal account of the system)


Ticket is locked


Application has attachments


Application contains comments from employees


Application has sub-bids (expand them to display)


Customizing the ticket list